Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to deliver your order as quickly as possible. Once your order is placed and confirmed, it will be processed within 1-2 business days. Delivery times vary based on your location:
- Domestic Orders: 3-5 business days.
- International Orders: 7-14 business days, depending on customs and shipping carriers.
You will receive an email with tracking information once your order has shipped.
Creating an account is quick and easy! Follow these steps:
- Click on the “Sign Up” or “Create Account” button at the top-right corner of the website.
- Fill in your details, including your name, email address, and a secure password.
- Confirm your email address by following the link sent to your inbox.
Once completed, you can log in anytime to manage your orders, save your shipping details, and enjoy a faster checkout process.
To change your shipping address:
- Log into your account on our website.
- Go to “My Account” or “Profile Settings”.
- Select “Edit Address” under the shipping address section.
- Update your details and save the changes.
Important Note: If your order has already been shipped, we will not be able to modify the shipping address. Please contact our support team as soon as possible at support@k2papersupply.com for assistance.
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
To track your order:
- Visit the “Track My Order” page on our website.
- Enter your tracking number or order ID.
- Click “Track” to view the real-time status of your order.
If you have trouble finding your tracking information, contact our support team, and we’ll be happy to assist.
No, we do not store your credit card information on our servers. For your safety and security, all payments are processed through a secure and encrypted payment gateway that complies with industry standards.
You can rest assured that your personal and payment details remain private and protected.
Yes, sales tax is applied where required by law. The exact sales tax amount depends on your location and will be automatically calculated during checkout.
If you have questions about taxes or need clarification, feel free to reach out to our support team.
We make every effort to ship all items in a single package for your convenience. However, depending on the size and availability of the products you order, items may occasionally be shipped in multiple packages.
If your order is split into multiple shipments, you will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we accept returns under the following conditions:
- Items must be returned within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Shipping fees for returns are non-refundable unless the return is due to our error (e.g., wrong item or damaged product).
To initiate a return, please contact our support team at support@k2papersupply.com with your order details, and we’ll guide you through the process.
We sincerely apologize for any inconvenience caused. If you received the wrong item, please follow these steps:
- Contact our customer support team at support@k2papersupply.com within 7 days of receiving the order.
- Provide your order number and a clear photo of the incorrect item.
- We’ll arrange for the correct item to be sent to you and provide return instructions for the incorrect product.
Rest assured, we will resolve the issue as quickly as possible!
We’re sorry your order didn’t arrive in perfect condition. Please take the following steps:
- Contact us at support@k2papersupply.com within 48 hours of receiving the damaged item.
- Include your order number and attach clear photos showing the damage to the product and packaging.
- Once reviewed, we’ll arrange for a replacement to be shipped to you or offer a refund, depending on your preference.
Your satisfaction is our priority, and we’ll work to resolve the issue promptly.
Once your return has been authorized, please mail your item to the address from K2 Paper Supply Returns Department
Please ensure the package includes your order number and any return authorization details. For faster processing, use a trackable shipping service.
We’re here to help! If you have any questions, concerns, or need assistance, you can reach our customer support team through:
- Email: support@k2papersupply.com
- Contact Form: Visit our Contact Us page and submit your inquiry.
We aim to respond to all inquiries within 24 hours during business days.
If you’ve entered the wrong shipping address, please contact us immediately at support@k2papersupply.com.
- If your order has not yet shipped, we’ll update the address for you.
- If your order has already been shipped, we may not be able to modify the delivery address. However, you can contact the courier directly to request a delivery adjustment.
Please double-check your shipping details during checkout to avoid this issue in the future.
If you need to modify or cancel your order, please contact us at support@k2papersupply.com as soon as possible.
- Orders can only be changed or canceled within 2 hours of being placed.
- Once an order has been processed and shipped, we are unable to make changes or cancellations.
If your order has already shipped, you may initiate a return after receiving the item by following our returns policy.
Yes! If an item is currently sold out, you can pre-order it to secure your purchase. Here’s how:
- Visit the product page and look for the “Pre-Order” option.
- Add the item to your cart and complete the checkout process.
- You’ll receive a confirmation email with the estimated shipping date.
Pre-orders ensure you’ll be among the first to receive the product once it’s back in stock. If you have any questions about availability, please contact us at support@k2papersupply.com.